Right of revocation & revocation form

Cancellation policy / cost bearing agreement

The right of revocation does not apply to distance contracts for the delivery of goods which are manufactured according to customer specifications or which are clearly tailored to personal needs or which are not suitable for return due to their nature.
If you are an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) and act in the exercise of your commercial or self-employed activity when concluding the contract, the right of revocation does not apply.

Right of revocation: You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) and in telephone form (telephone) or - if the goods are handed over to you before expiry of the deadline - also by returning the goods. The period begins after receipt of this instruction in text or telephone form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations according to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations according to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be addressed to:

Mallorca Shop
Managing Director: Thorsten Falk
Kölner Straße 153
40227 Düsseldorf

Phone: (0211) 24791629

contact@mallorca-shop.info

Consequences of revocation: In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to us the received service or uses (e.g. benefits of use), or are unable to return them in part or only in a deteriorated condition, you may have to compensate us for the lost value. You only have to pay compensation for the deterioration of the item and for drawn uses if the use or the deterioration is due to handling of the item that goes beyond the examination of the properties and the mode of operation. Testing of properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop, for example. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return. Goods that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

Agreement to bear costs in the event of revocation: If the customer exercises his right of revocation, he must bear the regular costs of returning the goods.

Download the cancellation form: www.pixel-system.de/Widerrufsformular.pdf